{"id":30600,"date":"2024-05-13T00:02:27","date_gmt":"2024-05-12T22:02:27","guid":{"rendered":"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/?page_id=30600"},"modified":"2026-01-20T10:22:49","modified_gmt":"2026-01-20T09:22:49","slug":"navigating-difficult-conversations","status":"publish","type":"page","link":"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/navigating-difficult-conversations\/","title":{"rendered":"Navigating Difficult Conversations:"},"content":{"rendered":"\n<section class=\"block block-cta-hero \">\n\t<div class=\"uk-flex uk-justify-sb\">\n\t\t<div class=\"hero-content\">\n\t\t\t\t\t\t\t<div class=\"breadcrumbs\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"linked\">Courses<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<h1>Navigating Difficult Conversations:<\/h1>\n\t\t\t\t\t\t\t<div class=\"subtitle\">Turn Tension Into Progress\u2122<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"hero-image\">\n\t\t\t\t\n\t\t\t\t<img\n\t\t\t\t    src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/uploads\/sites\/3\/2025\/06\/maurice_435x430.jpg\"\n\t\t\t\t    alt=\"\"\n\t\t\t\t    width=\"435\"\n\t\t\t\t    height=\"430\"\n\t\t\t\t    fetchpriority=\"high\"\n\t\t\t\t    loading=\"eager\"\n\t\t\t\t    decoding=\"async\"\n\t\t\t\t    class=\"image-main hero-image\"\n\t\t\t\t\/>\t\t\t\t\n\t\t<\/div>\n\t<\/div>\n\t<span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2><h2>What important conversations are your team members avoiding?<\/h2>\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <div class=\"uk-flex uk-justify-sb\">\n<div class=\"intro-text\">\n<p>Side-stepping difficult conversations can trap a team in unresolved problems, strained relationships, and missed chances for growth, which blocks progress and cultivates a lack of trust.<\/p>\n<p>But many people avoid difficult conversations or handle them poorly because they\u2019re afraid to address uncomfortable issues and feel unprepared to respond to the emotional reactions that inevitably arise.<\/p>\n<p>Navigating Difficult Conversations: Turn Tension Into Progress takes a targeted approach to helping learners manage emotional tension and conduct conversations in a way that enables all parties to stay engaged in collaborative dialogue. Learners will shift their mindset from fearing and avoiding difficult conversations to seeing them as the way to make progress on important issues. And they\u2019ll develop the skills to build trust and respect in every relationship as they navigate sensitive topics.<\/p>\n<\/div>\n<\/div>\n                \n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n    \n<section class=\"block block-video-player\">\n    <div class=\"uk-flex\">\n        <div class=\"player-text-container\">\n            <div class=\"player-text\">\n                                <p><strong>Introducing Navigating Difficult Conversations: Turn Tension Into Progress<\/strong><\/p>\n                            <\/div>\n            <div class=\"player-buttons\">\n                            <\/div>\n        <\/div>\n        <div class=\"player-video\">\n            <iframe src=\"https:\/\/players.brightcove.net\/1302165881001\/x3P9v0DEc_default\/index.html?videoId=6345059567112\" allowfullscreen=\"\" allow=\"encrypted-media\"><\/iframe>\n        <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n\n\n<section class=\"block block-lead-gen\">\n        <div class=\"uk-child-width-1-2@m uk-child-width-1-2@s uk-grid-match\" uk-grid uk-height-match=\"target : .title\">\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-green \">\n                                            <p class=\"gen-category\">Free Guide<\/p>\n                        <h2 class=\"title\">Inclusive Leadership: Three Keys to Build an Authentic, High-trust Organizational Culture <div class=\"carret\"><\/div> <\/h2>\n                                                <div class=\"gen-text\">\n                            <p>Get practical steps leaders can take to lead more inclusively and create a high-trust environment.<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/content.franklincovey-benelux.com\/guide-inclusive-leadership-three-keys-to-build-an-authentic-high-trust-organizational-culture\" class=\"btn btn-white btn-download\"  target=\"_blank\">Download Now <span><\/span><\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n                    \n            <div>\n                <div class=\"inner-container\">\n                                            <div class=\"gen-inner bg-color-light-blue \">\n                                            <p class=\"gen-category\">Register for an Event<\/p>\n                        <h2 class=\"title\">Join us for a complimentary live online event on Diversity u0026 Inclusion <div class=\"carret\"><\/div> <\/h2>\n                                                <div class=\"gen-text\">\n                            <p>Organizations with inclusive leaders are more likely to be high-performing, engaged, and achieve better business results.<\/p>\n                        <\/div>\n                                                                            <div class=\"gen-buttons\">\n                                                                    <a href=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/events\/\" class=\"btn btn-white\" target=\"_blank\">Learn More<\/a>\n                                                            <\/div>\n                                                                    <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-image-with-text\">\n    <div class=\"uk-flex uk-justify-sb has-background\">\n                    <div class=\"it-image\">\n                <img decoding=\"async\" \n                    src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                    data-src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/uploads\/sites\/3\/2024\/05\/ndc_model_700x620v9.webp\"\n                    alt=\"\"\n                    class=\"bw-to-color lazy\">\n            <\/div>\n            <div class=\"it-text\">\n                <h2 class=\"heading\">Make Progress With Courage &amp; Consideration<\/h2>                <div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\">Learners will discover how to balance\u00a0<strong>Courage<\/strong>\u00a0and\u00a0<strong>Consideration<\/strong>\u00a0throughout the conversation by:<\/div>\n<ul class=\"RichTextList-bulleted\">\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\">Sharing their\u00a0<strong>Purpose<\/strong>\u2014the issue they need to make progress on\u2014and\u00a0<strong>Positive Intent<\/strong>\u2014how they want the other person to benefit from the conversation<\/div>\n<\/li>\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\">Responding to emotional reactions using the skills:<\/div>\n<ul class=\"RichTextList-bulleted\">\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Pause<\/strong>, Don\u2019t Panic<\/div>\n<\/li>\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Observe<\/strong>, Don\u2019t Judge<\/div>\n<\/li>\n<li>\n<div class=\"TypographyPresentation TypographyPresentation--m RichText3-paragraph--withVSpacingNormal RichText3-paragraph\"><strong>Ask<\/strong>, Don\u2019t Assume<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n                            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<section class=\"block block-intro-text headings-left\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Outcomes\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p><strong>This module will help participants:<\/strong><\/p>\n<ul>\n<li>Create a strong foundation for difficult conversations by setting a clear and collaborative tone that balances their own and others\u2019 needs.<\/li>\n<li>Understand that emotional reactions are a natural, human response\u2014and notice them as a signal that the conversation needs an adjustment to stay on track.<\/li>\n<li>Practice a range of tactics to respond in the moment to help everyone stay engaged and make progress.<\/li>\n<\/ul>\n                \n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-intro-text headings-left\">\n        <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"intro-headings\">\n            <h2>Delivery Options\n<\/h2>\n        <\/div>\n        <div class=\"intro-text\">\n                            <p>Navigating Difficult Conversations: Turn Tension Into Progress consists of one session and is available Live In-Person, Live-Online, and On Demand, each with three weeks of reinforcement microlearning.<\/p>\n<p><strong>Product Components:<\/strong><\/p>\n<ul>\n<li>Participant Guide<\/li>\n<li>Cards<\/li>\n<\/ul>\n                \n            \n                    <\/div>\n    <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-how-to-experience\">\n    <div class=\"uk-flex uk-justify-sb\">\n        <div class=\"headings\">\n            <h2>How to Experience FranklinCovey Content<\/h2>\n                            <p class=\"subtitle\">\n                    This course is included in the FranklinCovey All Access Pass<sup>&reg;<\/sup>. This pass provides your organization unlimited access to all of our content, whenever and wherever you need it.                 <\/p>\n                            <div class=\"cta-container\">\n                    <a class=\"btn btn-primary\"\n                        alt=\"Learn More\"\n                        href=\"\/en\/all-access-pass\/\"\n                        target=\"_self\">Learn More<\/a>\n                <\/div>\n                    <\/div>\n        <div class=\"image-container\">\n            <img decoding=\"async\"\n                src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                data-src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/uploads\/sites\/3\/2025\/06\/stan_laptop_1100x440-700x280.jpg\"\n                alt=\"\"\n                class=\"bw-to-color lazy\" \/>\n        <\/div>\n    <\/div>\n    <div class=\"uk-grid-small uk-child-width-1-2@m uk-child-width-1-3@l experiences\" uk-grid>\n                        <div class=\"experience\">\n                            <h3>Live-Online<\/h3>\n                <p>Flexible learning and development available online from any location.<\/p>\n                            <\/div>\n                                    <div class=\"experience\">\n                            <h3>In-Person<\/h3>\n                <p>Experience FranklinCovey content delivered face-to-face.<\/p>\n                            <\/div>\n                                    <div class=\"experience\">\n                            <h3>On Demand<\/h3>\n                <p>Content available to your people anywhere, any time.<\/p>\n                            <\/div>\n                        <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n\n<section class=\"block block-customer-stories \">\n    <h2 class=\"title\">Customer Stories<\/h2>\n    <div class=\"accordion\" uk-height-match=\"target: h2\">\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>UnitedHealth Group<\/h2>\n                    <a href=\"#\" class=\"plus\" alt=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img decoding=\"async\"\n                            src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/UH_300x520-1.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Develop Emerging Leaders in a Globally Diverse Organization<\/h3>\n                                                        <p>Walter Baumann, owner of the Emerging Leaders Program for the UnitedHealth Group, shares his experience utilizing FranklinCovey&#8217;s All Access Pass<sup>&reg;<\/sup> to increase development of individual contributors and first level managers at a global scale. Watch how he used the solutions to develop leadership skills, navigate cultural differences and achieve higher satisfaction of the Emerging Leaders Program.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"\/en\/resources\/aap-community-exchange-unitedhealth-group\/\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        alt=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>PepsiCo Foods<\/h2>\n                    <a href=\"#\" class=\"plus\" alt=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img decoding=\"async\"\n                            src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/pepsico_300x520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Building Empathic Leaders Across the Organization<\/h3>\n                                                        <p>PepsiCo Foods North America desired a consistent leadership training with content that progressed over time. Curating content from FranklinCovey&#8217;s All Access Pass<sup>&reg;<\/sup>, they launched their CORE Leadership program to build empathic leaders at all levels of their organization. Click here to see full case study<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"\/en\/resources\/client-spotlight-pepsico-foods\/\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        alt=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>Frito-Lay<\/h2>\n                    <a href=\"#\" class=\"plus\" alt=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img decoding=\"async\"\n                            src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/MRK22105550-Image-for-Frito-Lay-Customer-Story_300X520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Increasing Trust to Exceed Expectations<\/h3>\n                                                        <p>Instead of falling victim to a financial disaster, Frito-Lay exceeded expectations. Economic recession, inflation, and unpredictable weather conditions caused massive price increases in Frito-Lay\u2019s supply chain. They had to move quickly to change their business model.\u00a0u003cemu003eThe Speed of Trustu003csupu003e<sup>&reg;<\/sup>u003c\/supu003e\u00a0u003c\/emu003ehad prepared them with a new perspective and skill set to manage through these unpredictable times.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"\/en\/resources\/frito-lay\/\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        alt=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n                                <div class=\"item\">\n                <div class=\"item-header\">\n                    <h2>City of Provo<\/h2>\n                    <a href=\"#\" class=\"plus\" alt=\"Open Story\"><\/a>\n                <\/div>\n                <div class=\"uk-flex\">\n                    <div>\n                        <img decoding=\"async\"\n                            src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/themes\/franklincovey\/img\/blank.gif\"\n                            data-src=\"https:\/\/benelux.vps.buzztestserver.co.uk\/en\/wp-content\/uploads\/sites\/3\/2022\/01\/MRK22105550-Image-for-City-of-Provo-Customer-STory_300X520.jpg\"\n                            alt=\"\"\n                            class=\"main-image lazy\">\n                    <\/div>\n                    <div class=\"overlay\">\n                        <div class=\"overlay-inner\">\n                                                            <h3>Transforming Culture Through Trust<\/h3>\n                                                        <p>The City of Provo was experiencing tremendous growth and an influx in business and investments. See how they transform their culture and keep the positive momentum going with\u00a0u003cemu003eThe Speed of Trustu003csupu003e<sup>&reg;<\/sup>u003c\/supu003eu003c\/emu003e.<\/p>\n                                                            <div class=\"cta-container\">\n                                    <a href=\"\/en\/resources\/the-city-of-provo\/\"\n                                        tabindex=\"-1\"\n                                        class=\"btn btn-primary optional-cta\"\n                                        target=\"_blank\"\n                                        alt=\"Learn More\"\n                                    >Learn More<\/a>\n                                <\/div>\n                                                    <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n    <span class=\"animated-line\"><\/span>\n<\/section>\n\n\n<section class=\"block block-colorful-link-farm\">\n    <div 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                       <\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_2' id='gform_2'  action='\/en\/wp-json\/wp\/v2\/pages\/30600#gf_2' data-formid='2' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_2' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_2_1\" class=\"gfield gfield--type-text gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_2_1'>First Name<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Required)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_1' id='input_2_1' type='text' value='' class='large'    placeholder='First Name' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div 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